Refund and Returns Policy

Effective Date: December 6, 2024

At BrightNavaswin Lighting Solutions, we are committed to providing our customers with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy. Please review the following guidelines to ensure a smooth return or refund process.

1. Returns Eligibility

We accept returns on products within 30 days of purchase. To be eligible for a return, the product must meet the following criteria:

  • The product must be unused, undamaged, and in its original packaging.
  • The product must not be a custom or personalized order, which are non-returnable.
  • A receipt or proof of purchase is required to initiate a return.

To begin the return process, please contact our customer service team at [email protected] or call us at +1 (717) 555-7890 to obtain a Return Authorization (RA) number.

2. Return Process

Once you have obtained a Return Authorization (RA) number, please follow these steps:

  • Pack the item securely in its original packaging, along with any accessories, manuals, or promotional items that came with it.
  • Include a copy of the original invoice or proof of purchase.
  • Label the return package with the RA number, which will help us identify your return.
  • Ship the item to the following address:

BrightNavaswin Lighting Solutions
Attn: Returns Department
123 Main Street, Harrisburg, Pennsylvania, 56387
Phone: +1 (717) 555-7890

You will be responsible for the shipping costs associated with the return unless the product was damaged or defective upon arrival.

3. Refund Process

Once we receive your returned product and confirm it meets the return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

If the product is found to be damaged, used, or otherwise non-returnable, we may reject the return and will notify you of the decision.

4. Exchanges

If you would like to exchange a product, please contact our customer service team within 30 days of receiving the item. We will guide you through the process and help you choose a replacement product. Please note that exchange shipping costs may apply.

5. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately at [email protected] or call +1 (717) 555-7890. We will arrange for a replacement or full refund, including shipping costs. Please provide photos of the damage or defect to expedite the process.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Custom-made products or personalized items.
  • Final sale or clearance items.

Please ensure that you are aware of the return policy for any special items before making a purchase.

7. Shipping Costs

Shipping fees are non-refundable unless the return is due to a defective product or an error on our part. If the return is not due to an error on our part, you will be responsible for the shipping costs to return the item to us.

8. Changes to This Policy

We may update this Refund and Returns Policy from time to time. If we make significant changes, we will notify you through a prominent notice on our website or via email. Please review this policy regularly to stay informed of any updates.

9. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at:

BrightNavaswin Lighting Solutions
123 Main Street, Harrisburg, Pennsylvania
Phone: +1 (717) 555-7890
Email: [email protected]
Website: brightnavaswin.com